Monday Morning Media Minute

By now, most of us know who Michael Phelps is.  But what about Jason Lezak, Peter Vanderkaay and Ryan Lochte?

Among them, Lezak, Vanderkaay and Lochte won five gold and four bronze medals at the Beijing Olympics.  But most of us wouldn’t recognize their names.

Lezak’s come-from-behind anchor leg in the men’s 400-meter freestyle relay “saved” one of the eight gold medals Phelps took home from China.  Lochte won individual gold and bronze medals in races that were just 27 minutes apart.

And who can forget Phelps’ amazing finish in the 100-meter butterfly where he beat out Serbia’s Milorad Cavic by one one-hundredth of a second – less time that it took me to type any single character in this Media Minute.

Cavic appeared to have the race won.  But he eased into the finish while Phelps made one last lunge to win.  Seven golds and one silver, impressive as that would have been, isn’t the same as eight golds.  Cavic will always be known, to the degree he’s known at all, as the swimmer who almost beat Phelps.

What’s my point?

Just over 300 gold medals were awarded during the 16 days of the Beijing Olympics.  Some reporters received that many story pitches over those same 16 days.

Most Olympic athletes go home without a gold medal — or any medal at all.  Most news releases end up in the junk pile of the Recycle Bins of newsroom computers.

Getting your story told is the equivalent of winning a gold medal — or at least a bronze.  Getting it widely noticed takes the equivalent of Michael Phelps’ eight golds.

Phelps won his eight gold medals in part because he’s a phenomenal athlete.  You need a good story to get the media to tell yours.

But Phelps also won at least two of his gold medals — the butterfly race against Cavic and the relay Lezak came from behind to win — because Phelps and his teammates wanted to win just a little bit more than their competitors.  Reporters pass up a lot of good stories for other stories that are just a little bit better — or the person pitching them tried just a little harder.

I see a lot of news releases that someone decided were “good enough” to send to the media.  But good enough isn’t always good enough if you want your story to be heard, understood and remembered.

That’s my two cents’ worth.  What’s yours?

———

The Monday Morning Media Minute is now available as an eBook.  My eStore features five eBooks based on the Media Minute.  To check them out, visit my eStore and buy early and often.  The eBooks come as PDF files.  You don’t need special eBook software to read them

Are you passing up opportunities to tell your story because you’re afraid the positive story you want to tell will turn negative?

Any story, no matter how positive, can go into the ditch. So, it’s important to consider the potential negative consequences before pitching a story to the media. But don’t be so afraid of the negatives that you don’t tell your story — because if you don’t tell your story no one else will.

There are times when the risks of ending up with a negative story are high enough to skip the pitch.  But my experience is that clients often talk themselves out of telling their story because of what I call the what-if-the-sun-rises-in-the-west syndrome.  They talk themselves out of telling their story by “what iffing” it to death.  In fact, sometimes it seems like the more potential a story has for making a big impact the more likely it is that someone will argue against telling it.

And the “negatives” can be self-fulfilling.  We once succeeded after several weeks of hard work in selling a reporter on writing a major story that got excellent placement, with a headline and lead that were perfect.  As I was enjoying the article, my phone rang.  It was our client, upset because there was a minor factual error deep into the story — something that didn’t really matter.  He wanted me to call the reporter and demand a correction.  He was so focused on the factual mistake that he totally lost sight of the fact that the story was a huge plus.  All he could see was the mistake that no one but us would even notice.

With that experience (and others like it) in mind, I’d love to know whether the leaders of China feel good about the news coverage of the current Olympics.  They should.  But I’m willing to bet that somewhere in Beijing at least a few Chinese leaders are fretting about the negative publicity that’s gone along with all the good.  And, if I’m right, they have no idea just how positive the Olympics coverage has been.

Nobody will tell your story if you don’t.  More often than not, you can’t tell it without taking a few hits with it.  The question is:  Do the positives outweigh the negatives.  If so, that’s a win.

That’s my two cents’ worth.  What’s yours?

———

The Monday Morning Media Minute is now available as an eBook.  My eStore features five eBooks based on the Media Minute.  To check them out, visit my eStore and buy early and often.  The eBooks come as PDF files.  You don’t need special eBook software to read them.

John Edwards blew it.  I’m not offering a moral opinion about his affair.  I’ll leave that for others.  But purely as a study in crisis communications, he made some classic mistakes — repeated all too often by people who find themselves in situations they’d rather not own up to.

Mistake 1:  Having the affair. This kind of crisis always begins with someone doing something they shouldn’t have.  Interestingly enough, when things are all said and done, the original mistake often isn’t the thing that does the most long-term damage.  Most of us understand how easy it is to fall short of perfect.  It’s the lies that follow that make it so hard to forgive the original mistake.  Edwards’ unsuccessful attempt to cover up his original mistake has hurt him at least as much as the affair — and the story isn’t over yet.

Mistake 2:  Letting the problem linger. The National Enquirer has been pursuing this story for months and Edwards kept it alive by continually denying the truth of what happened.  To make matters worse, he gave the story new legs when the Enquirer caught him meeting with Reille Hunter a couple weeks ago at a hotel in the middle of the night along with the child the Enquirer claims he fathered.

Edwards finally owned up to the affair on Friday — but only after months of denials and two weeks of silence after being cornered by the Enquirer at the hotel where he met Hunter.  The two weeks of silence in the face of an apparent smoking gun that was well known to the media and others did huge damage to Edwards’ credibility.

Mistake 3:  Leaving loose ends. Edwards took a stab at coming clean on Friday.  But he left at least two big loose ends that promise to keep the story alive awhile longer:

• He offered to take a paternity test to prove Hunter’s child isn’t his, but the test hasn’t taken place and the mother says there won’t be one.  That will keep the story alive awhile longer and, without a paternity test, there will always be lingering doubts.  Out of Edwards’ control?  Perhaps.  But he’s had several months to work on this issue.

• Hunter reportedly has received payments for some period of time, up to $15,000 a month according to one report that claims the payments were hush money to keep her quiet.  Edwards says he didn’t make any payments to Hunter and that any payments that were made were without his knowledge.  If she was paid, who made the payments and why promises to keep the story alive.  If any laws were broken, the story could become decidedly worse.

In summary, Edwards made a classic mistake that made the story more damaging:  He waited too long to own up to the problem.  And he made another classic mistake that could mean there’s more damage to be done:  He left loose ends that will encourage reporters to keep digging.

It’s Crisis Communications 101 — Come clean as quickly as you can and get all bad news out at once; don’t leave anything untold that will keep the story alive for another round of new revelations.

Is there more to be revealed?  Only time will tell.  But Edwards has increased the damage to his career and reputation by flunking Crisis Communications 101.

That’s my two cents’ worth.  What’s yours?

———

The Monday Morning Media Minute is now available as an eBook.  My eStore features five eBooks based on the Media Minute.  To check them out, visit my eStore and buy early and often.  The eBooks come as PDF files.  You don’t need special eBook software to read them.

Last week I listed eight common interview mistakes.  Here are eight things you can do to make your interviews more successful:

1. Have a clear objective: Know what you want to happen as a result of talking to this reporter.  A “positive” story isn’t specific enough.  Why are you talking to this reporter?
2. Have a clear message: Be able to repeat it in 15 seconds or less.  Not because of soundbites (most of them are shorter than that), but because if you can’t say your message in 15 seconds or less you haven’t made it simple enough and clear enough for the rest of us to hear it, understand it and remember it.
3. Talk to your audience: Everybody’s favorite subject is me.  Know what you want to accomplish, but talk about it in terms your audience will care about.  I’m less interested in a story about you than I am in a story that’s useful to me.
4. Be responsive: Answer the reporter’s questions unless there’s a good reason why you can’t — the answer’s confidential or you don’t know the answer, for example.
5. Be honest: Real honesty involves some transparency.  Saying things that are literally true, but misleading, isn’t being honest.  You probably don’t want to share your deepest, darkest secrets with reporters.  But sometimes conceding a small, obvious flaw buys you more credibility for the points you really care about.
6. Be yourself: What you say is important.  How you say it is, too.  You don’t have to be “polished” or a great orator as long as you’re believable and likable.  For most people that means being yourself.
7. Get to the point: Deliver your punch line first, then add the supporting details.  Building to a conclusion usually isn’t a good idea when talking to reporters.  Start with your message and then tell me why.
8. Stick to the point: Be responsive to the reporter’s questions.  But come back to your message every chance you get.

That’s my two cents’ worth.  What’s yours?

———

The Monday Morning Media Minute is now available as an eBook.  My eStore features five eBooks based on the Media Minute.  To check them out, visit my eStore and buy early and often.  The eBooks come as PDF files.  You don’t need special eBook software to read them.